Repair FAQ’s

Here you will find a list of frequently asked questions in relation to our retail repair service, should you not find an answer here please get in touch using the contact details on the right of this page.

Do I need to book to bring my computer in for repair?

There is no need to book a time slot, just pop into our retail store during business hours, the store location and opening hours can be found here. An engineer will book your computer into the repair system and get started as soon as possible.

Do you repair Apple computers & laptops?

We are able to provide a limited repair service for Apple computers & notebooks. Generally, we do not source parts however we can fit any component compatible with your Apple computer if you order the part and bring it with you to our service centre.

How long does a repair take?

Depending upon the nature of the repair, they can take anywhere from 1 up to 7 working days. Generally, if parts need to be ordered for a repair it can take approximately 3-5 working days for the parts to arrive and be fitted.

Can I wait while you repair my computer?

We do not allow customers to wait while a repair is being carried out, this is due to health and safety and more importantly, repairs can take a few hours to complete and engineers are not specifically working on one repair during this period.

Can someone else collect my computer?

We do allow friends or family to collect a computer on your behalf if you are unable to make it, however, they must have one form of photo identification, the repair receipt and pay all outstanding repair costs, before we will release the computer.

What is your repair guarantee?

In reference to software repairs, we offer a 1-week guarantee, if the problem re-occurs we will fix it at no extra cost. Hardware repairs we offer a 30-day guarantee on the service and generally, all parts have a 1-year manufacturer warranty.

Who will be repairing my product?

All repairs are done by the ESGR Team, if an external engineer is required you will be notified before proceeding with the repair.

How can I pay for my repair?

Payments are made in-store, we do not accept over the phone payments currently.

What happens if you are unable to repair my computer?

If for some reason we are unable to repair your product, we will refund your repair charge in full.

Does it matter how old my appliance is?

We can repair most computers & devices of any age, but sometimes this is not the case if we cannot obtain replacement parts or supported software

My laptop is very old. Is it worth having it repaired?

If your computer or device is very old, then it may not be worth fixing. However, we can clone the old files and transfer them to your new computer or device.

Will I know exactly what it will cost to repair my computer before you start work on it?

Yes, you will know all costs, including VAT, before we do anything. There are no surprises and no hidden charges.

Is the data on my laptop safe with you?

We never remove or otherwise touch your data apart from for backup purposes (which we’ll always go over with you first.) We take data security very seriously and are trusted by large companies with their most sensitive data.